Tag Archives: WebRTC

Your Plantronics Headset is WebRTC-READY

WebRTC makes for better and more effortless communication, but there are a few considerations to ensure optimal experience with your WebRTC-Ready Plantronics headset. Instead of relying on Adobe Flash to compress and stream audio, WebRTC audio applications will rely on the browser’s native audio compression and streaming capabilities. This should lead to better audio quality for all participants in terms of hearing a call, listening … Continue reading Your Plantronics Headset is WebRTC-READY »

Customer Experience in Transition

2015 will be a transformative year for contact centers, as they begin to improve their customer experience with new technologies such as Contextual Intelligence and WebRTC . Today, there is a growing recognition among contact centers how improvements to customer experience positively impact production and revenue. Merely the idea of having a department called “customer service” implies that a select few people have a relationship … Continue reading Customer Experience in Transition »