Many small businesses have been making the call to Voice over the Internet Protocol (VoIP). In its 2015 VoIP Software Small Business Buyer Report, Software Advice, the resource for software buyers, found that 36 percent of survey respondents use VoIP versus 24 percent that use Plain Old Telephone Service (POTS) and 11 percent Rate Interface (PRI) service, which transmits multimedia data in addition to audio … Continue reading VoIP use among small businesses is growing. Ensure service doesn’t go down with the Internet.
Are mobile working small business employees missing customer calls? When they are out of the office, mobile workers may be taking calls on their smartphones, using noise-canceling headsets to block out background noise. But if calls are coming into traditional desk phones that can’t switch to a mobile device or another desk; customers and prospects will need to wait for a call back. Furthermore, there … Continue reading Is it time to update your small business phone system?
Consider all of the ways your small business customers, partners, suppliers and employees can contact you these days. They can email; call your cell, softphone or desk phone; dash off an instant message (IM), send a fax and more. You have a wealth of communications devices and messaging options for keeping in touch. However checking the range of messages you receive can be time consuming. … Continue reading Unified Communications: the missing link to efficient small business communications