Airport lounge, local coffee shop, on the beach or right in your own backyard are just some of the places you can conduct a small business meeting with one or many today using mobile devices and apps and cloud-based collaboration services. But the ease with which you can hold a virtual meeting doesn’t necessarily insure it will be successful. As Plantronics points out in The … Continue reading Better Meetings: Make sure technology is fail safe for your virtual small business meetings
At Reavis Rehab and Wellness Center in Round Rock, Texas, the billing department is handled by billing manager Marlene Koster and Paula Maidlow, billing assistant. Throughout most of the day, both are on the phone with insurance providers to ensure patient costs are covered. They also are on the phone a lot with each other. That’s because Koster works remotely out of her home office … Continue reading 7 steps for communicating and collaborating with remote small business employees
As small businesses strive to be more connected to each other and customers, they are embracing Unified Communications. UC integrates desk phones, PCs and mobile devices along with a host of collaboration capabilities, such as voice, email, instant messaging (IM), and conferencing – audio, video and web – into one platform that makes it easy to connect with the right person from anywhere using any … Continue reading Unified Communications can help boost your small business bottom line
Some meetings with customers or remote workers can be handled over the phone. But there are times when you need to see each other. That’s because a good deal of communication is non-verbal – up to 93 percent. When you are on a call, you may be missing a lot of important cues by not seeing someone’s facial expressions or eye movement. (Now you know … Continue reading How video conferencing can boost your small business productivity and cut costs
I was asked a question today whilst delivering a webinar. Why isn’t video taking off in the contact centre? Many organisations are trying to personalize their customer experience, to create a better connection with customers. Video is proven to be an engaging content type for marketing, and many companies are also using video as part of their self service approach. So why not real time video? … Continue reading Why isn’t video taking off in the contact centre?
The job market owes small businesses a big thank you. A new report from ADP Research Institute indicates that companies with 499 employees or less accounted for 81 percent of the new private sector hiring in January. Payrolls for businesses with 49 or fewer employees increased by 78,000 jobs in January and employment among companies with 50-499 employees added 95,000 jobs for a total of … Continue reading Small businesses are leading growth in jobs