Tag Archives: Unified Communications

Behind the Scenes: Voyager 3200 Series Design

Plantronics recently unveiled the new Voyager 3200 Series Bluetooth® headsets, an evolution of our Voyager Edge headsets. The Voyager 3200 Series features an ergonomic, in-ear design along with a host of features including three-mic noise-cancelling technology, dynamic mute alert, smart sensors, voice alert and nearly 100 feet of wireless range. Packing these advanced features into … Continue reading Behind the Scenes: Voyager 3200 Series Design »

Together, Plantronics and Unify Enrich Team Collaboration

Today’s workforce is increasingly dispersed, with 49% of the enterprise reporting mobility as part of their work style. So it’s more important than ever for team collaboration to be reliable and intuitive in any location and across devices. Back in December we talked about how together Plantronics Voyager Focus UC headset and Unify’s OpenScape CP600 … Continue reading Together, Plantronics and Unify Enrich Team Collaboration »

Flexible work is a priority for today’s small business employees, survey finds

Flexible hours and remote work options increasingly are priorities for today’s small business employees. These findings comes from a joint study of 314 U.S. small business employees and 47 small business owners conducted by Justworks, an all-in-one benefits, HR, and payments platform for small business, and SquareFoot, a marketplace for commercial real estate. Among the … Continue reading Flexible work is a priority for today’s small business employees, survey finds »

Customer Service, Evolved

Customer preferences have driven a significant change in the role of the contact centre.  A phone call is no longer the first choice to contact an organisation, it is now an escalation when other channels do not work.  So how does this affect a company’s approach to its contact centre?  Let’s split this into three … Continue reading Customer Service, Evolved »

The High Cost of a One Size Fits All Technology Approach

Several years ago, I witnessed a Microsoft unified communications (UC) deployment at a large engineering firm in the Midwest. The plan was to rollout the new UC solution to the entire company headquarters consisting of several buildings and over 3,000 people and slowly phase out usage of the desk phones in the coming months. As … Continue reading The High Cost of a One Size Fits All Technology Approach »

Mobile Unified Communications helps boost productivity of small business remote workers

  Today’s workers are making it clear that they feel more productive working outside of the office when it comes to important work-related projects. (See: “Small business employees feel more productive working remotely, survey finds”). In response, small businesses need to ensure employees can connect and collaborate over a range of devices whenever and wherever … Continue reading Mobile Unified Communications helps boost productivity of small business remote workers »