Small businesses are embracing Unified Communications (UC). A survey conducted by Plantronics a few years ago found that 54 percent of small businesses were utilizing UC or planning to implement the technology platform that integrates desk phones, PCs and mobile devices into one data and voice network so that these devices can talk to each digitally. Driving small business UC adoption is the need to … Continue reading Small businesses are reaching for the cloud for Unified Communications
If you are looking for ways to save your small business money (who isn’t?) switching your phone system is one way. Small business owners who have made the transition from traditional analog plain old telephone service (POTS) to VoIP, which stands for voice over Internet protocol, are enjoying cost savings. That’s because by employing VoIP, you not only send data and video over the Internet; … Continue reading Switching your small business to VoIP? How to get it right
With today’s mobile devices and the Internet, you no longer need to go to the office to get work done. People are working from home, on the road, in coffee shops and even on the beach, and the trend is not about to reverse. A survey conducted two years ago by the Society for Human Resource Management found that employer-offered flex work options will increase … Continue reading How mobility helps your small business grow Part 3: Mobilizing your workforce
When it comes to acquiring new customers, increasingly mobile marketing matters, as I point out in Part I of this series on mobility. Equally important when it comes to growing your business is taking your customer service mobile. According to eMarketer, by 2018, over one-third of consumers worldwide or 2.56 billion people will be using smartphones, and by 2019 1.51 billion people around the world … Continue reading How mobility helps your small business grow Part 2: Mobile customer service
Is 2016 the year your small business will be making the switch to VoIP for your phone system? VoIP, which stands for Voice over Internet Protocol, converts voice signals into digital packets and sends them over an IP network. Many small businesses have already made the transition from traditional analog plain old telephone service (POTS) delivered over copper wires to VoIP, according to the 2015 … Continue reading Will your small business be making the call to VoIP in 2016?
They say that seeing is believing. For that reason, many organizations are turning to video chat to build trust and enable more seamless communication with customers. In its report “Trends 2015: The Future of Customer Service,” issued at the end of last year, Forrester wrote, “In 2015, we predict that customers will continue to demand effortless interactions over web and mobile self-service channels. They also … Continue reading How video chat can improve small business customer interactions