Tag Archives: small business customer service

How big data help your small business deliver a better customer experience

Is Big Data playing a big role in your small business? It is for many small business owners. As noted in “2015 small business tech predictions,” the use of some form of business intelligence software continues to climb among small businesses to help make key strategic decisions in operations, financial forecasting, staffing and marketing. Managing … Continue reading How big data help your small business deliver a better customer experience »

How to make sure your mobile app connects with your small business customers

Are you thinking of creating a mobile app for your small business customers?  Considering that 64 percent of all U.S. mobile subscribers own a smartphone, according to Nielsen, enabling your customers to interact with your small business via a mobile app could be a wise investment. In “Why your small business should have a mobile … Continue reading How to make sure your mobile app connects with your small business customers »

Five ways to cut small business expenses that make cents

No matter how successful your small business is, there’s always an incentive to cut costs. If you are faced with an unexpected expense, you can still meet your profit goal. You also may need to cut expenses to help fund a new venture. The challenge is determining what areas to cut, since cutting some business … Continue reading Five ways to cut small business expenses that make cents »

Make a strong connection with your small business customers in the New Year

Are your small business holiday greeting cards in the mail or about to be?  Are the gifts you’re sending to customers on their way? The holidays provide a good opportunity to let customers know you appreciate their business. But connecting with customers shouldn’t be reserved just for the holiday season. Successful businesses keep a strong … Continue reading Make a strong connection with your small business customers in the New Year »

How to build an emotional connection with your small business customers

Can you imagine your customers camping out in front of your small business waiting for the next generation of your product or to sign up for your latest service offering?  If you’ve wondered how Apple manages to evoke that kind of devotion among its fans, you need to look beyond the features of its latest … Continue reading How to build an emotional connection with your small business customers »

How to set clear expectations for your small business team

Even the best of your small business team won’t always live up to your expectations. The problem may be a personal issue or it could be that you haven’t clearly communicated what you expect. Whether a project or program is short term or ongoing, you need to be clear about performance and the results you … Continue reading How to set clear expectations for your small business team »