Tag Archives: small business customer service

Chatbots offer small businesses a new way to connect with customers

Customer service has evolved over the years, and as a result today’s consumers have multiple channels, including phone, text, email and even social media, to ask questions and resolve problems. So it’s no surprise that many are asking if this is the year for chatbots to take off, as famously predicted last year by Jeff … Continue reading Chatbots offer small businesses a new way to connect with customers »

Unified Communications answers the call for improved small business customer service

feb19

Is worrying about getting new customers for your small business keeping you up at night? In a just released study of 785 small business owners by email marketing provider Constant Contact, 66 percent of respondents indicated that finding new customers is their top business concern. But even once they get customers, small business owners worry … Continue reading Unified Communications answers the call for improved small business customer service »