It is time to say goodbye to the written company memo at your small business? One CEO thinks so. When Julie Sweet became CEO of Accenture’s North American business last year, she banned corporate memos and replaced them with live-streamed conversations and even pre-taped video messages in order to be “more authentic and less scripted,” she told CNBC. The move, which Sweet describes as one … Continue reading How video meeting tools can help small businesses improve communication with employees and customers
Today’s tools for business are a far cry from the days when a desk phone and PC were standard small business office equipment. With a desire to be always on, most workers, whether they bring their own mobile devices (BYOD) or use ones provisioned by the company, work from a desktop or laptop, smartphone and possibly a tablet to conduct business throughout the workday. Why … Continue reading Are small business employees using multiple devices for work? Tips to protect data
It seems that music might not only “soothe the savage beast,” it may help boost the productivity of your small business team. Research conducted by Dr. Teresa Lesiuk, associate professor of Music Therapy at the University of Miami, some years ago found that software developers who listened to music came up with better ideas and completed work faster than those who didn’t listen. Dr. Lesiuk … Continue reading Want to improve small business productivity? Let the music roll.
Does your small business have or plan to build a mobile app? While mobile app adoption among small businesses has been slow; it’s beginning to pick up, reports B2B research firm Clutch. In its recent survey “Mobile Apps and Small Business in 2016,” Clutch found that small businesses are beginning to get on board with mobile apps for customer engagement and to streamline operations, owing … Continue reading Small business adoption of mobile apps is starting to pick up steam
Recently, in “Is small business worker productivity declining? Noise may be the culprit,” I looked at the effect of noise on worker productivity. Underscoring the impact of noise on productivity is a “2013 U.S. Workplace Survey” conducted by design and architecture firm Gensler in which 69% of survey participants indicated that they are dissatisfied with noise levels at their primary workspace. The Gensler survey found … Continue reading Employees and management may not see eye to eye on small business workplace noise
Are mobile working small business employees missing customer calls? When they are out of the office, mobile workers may be taking calls on their smartphones, using noise-canceling headsets to block out background noise. But if calls are coming into traditional desk phones that can’t switch to a mobile device or another desk; customers and prospects will need to wait for a call back. Furthermore, there … Continue reading Is it time to update your small business phone system?