Customer service has evolved over the years, and as a result today’s consumers have multiple channels, including phone, text, email and even social media, to ask questions and resolve problems. So it’s no surprise that many are asking if this is the year for chatbots to take off, as famously predicted last year by Jeff … Continue reading Chatbots offer small businesses a new way to connect with customers
Many small businesses have been making the call to Voice over the Internet Protocol (VoIP). In its 2015 VoIP Software Small Business Buyer Report, Software Advice, the resource for software buyers, found that 36 percent of survey respondents use VoIP versus 24 percent that use Plain Old Telephone Service (POTS) and 11 percent Rate Interface … Continue reading VoIP use among small businesses is growing. Ensure service doesn’t go down with the Internet.
Look for video to move beyond conferencing in 2017. That forecast comes from West Unified Communications Services, a global provider of conferencing and collaboration solutions. In “5 predictions for unified communications and collaboration tools in 2017,” Rob Bellmar, EVP of Business Operations for the company, predicts that “video will be huge for UC next … Continue reading Use of video is growing in the workplace. What it means for small business communication.
Diversity in the workplace is a topic that gets a lot of attention, but just how well are small businesses doing when it comes to hiring a more diverse workforce? A scientific poll conducted last year by Small Business Majority found that small businesses are doing a good job at hiring a diverse set of … Continue reading How to manage a culturally diverse remote small business team
Forecasts are like the weather. They can change rapidly. But right now there are signals that small business is planning for growth in 2017. Small business insurance provider Insureon surveyed over 1,000 small-business owners in November to find out about their plans for growth next year. Among respondents, 82% said that they plan “at least … Continue reading Small businesses can bolster hiring plans for the New Year with flexible work options
It is time to say goodbye to the written company memo at your small business? One CEO thinks so. When Julie Sweet became CEO of Accenture’s North American business last year, she banned corporate memos and replaced them with live-streamed conversations and even pre-taped video messages in order to be “more authentic and less scripted,” … Continue reading How video meeting tools can help small businesses improve communication with employees and customers