What a difference a year makes, especially when it involves small businesses and mobile apps. In its “Small Business Mobile Apps: 2017 Survey,” Clutch, a business-to-business ratings and reviews firm, indicates that 42% of small businesses currently have built their own mobile app and that the number is expected to increase to 67% by the … Continue reading Small business adoption of mobile apps increases to aid customer engagement
Don’t delete small business email accounts just yet, but it seems that a new generation of business chat software increasingly is finding its way into the workplace to aid communication. With the trend toward more flexible and remote work options to attract and retain employees; the adoption of chat apps boosts collaboration among small business … Continue reading Chat apps are sending small business employees and customers the right message
Flexible hours and remote work options increasingly are priorities for today’s small business employees. These findings comes from a joint study of 314 U.S. small business employees and 47 small business owners conducted by Justworks, an all-in-one benefits, HR, and payments platform for small business, and SquareFoot, a marketplace for commercial real estate. Among the … Continue reading Flexible work is a priority for today’s small business employees, survey finds
Customer service has evolved over the years, and as a result today’s consumers have multiple channels, including phone, text, email and even social media, to ask questions and resolve problems. So it’s no surprise that many are asking if this is the year for chatbots to take off, as famously predicted last year by Jeff … Continue reading Chatbots offer small businesses a new way to connect with customers
Many small businesses have been making the call to Voice over the Internet Protocol (VoIP). In its 2015 VoIP Software Small Business Buyer Report, Software Advice, the resource for software buyers, found that 36 percent of survey respondents use VoIP versus 24 percent that use Plain Old Telephone Service (POTS) and 11 percent Rate Interface … Continue reading VoIP use among small businesses is growing. Ensure service doesn’t go down with the Internet.
Look for video to move beyond conferencing in 2017. That forecast comes from West Unified Communications Services, a global provider of conferencing and collaboration solutions. In “5 predictions for unified communications and collaboration tools in 2017,” Rob Bellmar, EVP of Business Operations for the company, predicts that “video will be huge for UC next … Continue reading Use of video is growing in the workplace. What it means for small business communication.