At Reavis Rehab and Wellness Center in Round Rock, Texas, the billing department is handled by billing manager Marlene Koster and Paula Maidlow, billing assistant. Throughout most of the day, both are on the phone with insurance providers to ensure patient costs are covered. They also are on the phone a lot with each other. That’s because Koster works remotely out of her home office … Continue reading 7 steps for communicating and collaborating with remote small business employees
As small businesses strive to be more connected to each other and customers, they are embracing Unified Communications. UC integrates desk phones, PCs and mobile devices along with a host of collaboration capabilities, such as voice, email, instant messaging (IM), and conferencing – audio, video and web – into one platform that makes it easy to connect with the right person from anywhere using any … Continue reading Unified Communications can help boost your small business bottom line
In The Age of The Customer, Delivering Good Customer Experiences Is The Key To Success There is an increasing amount of information about the importance of customer service. But what are the points to focus on to deliver an enhanced customer experience Forrester Research looked at the top customer service for 2015, we’ve highlighted some of the key takeaways here and added a few thoughts … Continue reading Navigate the future of customer service
A few weeks ago I said that I would let you in on why some other people had been using Plantronics. I am a man of my word. We recently did a survey with our enterprise customers and we asked the respondents some of the benefits they saw in using the Plantronics brand, and why they made the purchase in the first place. The survey was … Continue reading Why Others Have Chosen Plantronics
Supported by Plantronics . Simply Smarter Communication solutions for the Mobile Professional In the book Future Work: How Businesses Can Adapt and Thrive in the New World of Work , authors Alison Maitland and Peter Thomson break with the old paradigms of what constitutes work in the digital age.