Tag Archives: call centers

Turn your CSRs into brand ambassadors

Author: Ann-Marie Stagg, Chief Executive of the Call Centre Management Association, United Kingdom For many organizations, customer facing teams are the most important element of the customer experience (CX). The best CX organizations have knowledgeable, engaged advisors who are proud of their brand and who want to deliver a good experience for their customers. Increasingly advisors want to be aligned with the company’s purpose rather … Continue reading Turn your CSRs into brand ambassadors »