A Plantronics Manager Pro Casebook Three use cases for the new cloud-based headset management software When it comes to headsets, IT has had a significant challenge. With the responsibility for hundreds, or even thousands, of headsets company-wide, there’s been no easy way for IT departments to know how many or what types of headsets are being used. No easy way to update headsets with the … Continue reading Plantronics Manager Pro Casebook: Three use cases for the new cloud-based headset management software
Answering the phone is just the start. Today’s customer service representative (CSR) listens, understands, and acts upon a customer’s needs with skill, rigor and thoughtfulness. Every minute, every day, the CSR needs to demonstrate that they have the customer’s best interests in mind, while presenting the company in the best possible light. In fact, for the customer, the CSR doesn’t just represent the company, they … Continue reading Problem-solver, diplomat, expert, and empathizer: a CSR needs to be all these, and more. How can you help equip them for success?
Each day, without even really thinking about it, every customer service representative (CSR) in your company relies on one essential tool to do their job effectively: a headset. A well-functioning headset enables them to hear and be heard clearly, and present the company they’re representing in a professional, agreeable way. Of course, most CSRs don’t think twice about their headset when it’s performing as expected. … Continue reading Every CSR in a customer service center uses a headset—and that’s the challenge
Discerning, informed, and connected. With a multitude of choices in the marketplace, multiple buying channels, and instant access to information, today’s customers have never been more empowered, or more demanding. They’ve come to expect the ability to deal with a company on their own terms, very often opting for the convenience of self-service. So, when they do take the time to call a company, it’s … Continue reading Today’s CSRs are under pressure to do a lot more for customers. Is your IT department equipped to deliver what they need?
You’ve chosen a UC vendor and which audio devices you would like your company to use, but it still isn’t time to deploy. At this stage, planning is key. In order to ensure maximum adoption, you must plan ahead. Consider individual as well as corporate organizational goals. Create a concrete communications strategy to minimize risk as well as ensure a higher adoption rate. Here are a few common … Continue reading Planning for UC Audio Device Adoption
Your company is thinking of transitioning into a UC environment and in order to do that, you must introduce UC audio devices. This transition isn’t just a simple one-step process. Before any sort of plan is implemented, it’s incredibly important to trial different products and gain a clear understanding of your end users’ work styles. Key questions to keep in mind are: What are the … Continue reading How to Choose Your UC Audio Devices