Customer service has seen more change in the last five years than it has in the last 35 years combined. Given higher customer expectations, multiple points of engagement, and the growth of social media, your company’s brand reputation is now under more public scrutiny than ever. People Because of the points mentioned above, it’s your most valuable employees who answer the calls that come in … Continue reading People, Places, & Technology: Developing a Humanized Customer Experience Around the World
In my last blog post, I discussed the latest Plantronics research on personae, or personality type, and how these personae play a very important role when an enterprise looks to design and build a unified communications system or upgrade the one they have. One key point that came out in this research is that Millennials are found in every single one of the eight personae discovered. The … Continue reading Millennials are found in every Persona!
Is it possible to create a workplace environment that supports the two very different work modes of team collaboration and individual focus work? If you approach workplace design from an experiential standpoint—going beyond the constraints of the physical space—I would argue that it’s possible and that it’s essential to the wellness of your workforce. The latest trend in enterprise interior space design is the open floor plan. … Continue reading Designing the Experiential Workplace
persona per·so·na (pər-sō’nə) n. pl. per·so·nae (-nē) The role that one assumes or displays; one’s public image or personality. When you’re looking into the future of your company’s product roadmap, you’ll want to take note of our recently refreshed personae research. In 2013, we here at Plantronics conducted a study of 2000 knowledge workers in the U.S. France and Germany. The purpose of this was to stay ahead of trends … Continue reading Your Company’s Product Roadmap: Here’s Your Secret Weapon
We’ve all been there, trying to take a call in a noisy airport lounge or busy coffee shop. Let’s face it, noise can be distracting. The Voyager 8200 UC, Plantronics’ newest offering in the cordless headset space, is more than just a headset, it’s a piece of design drawing inspiration from fast cars and Northern California’s natural environment. Active noise canceling will let you focus … Continue reading Behind the Scenes: Voyager 8200 UC Design
Introduction It’s not just you. Working in the office is getting harder today. Not only are demands on productivity increasing, so are the distractions that keep people from functioning at their best. Whether that be the online temptations of social media, the cacophony of people talking all around you, the quantity and variety of different communications tools, or the “improved” open floorplan spaces that many … Continue reading Overcoming Modern Office Distractions