Category Archives: Smarter Working

Backstage pass with Voyager 6200 UC: Behind the design of the most versatile enterprise headset

voyager 6200

Have you ever wondered how the industrial design team at Plantronics goes from concept to creation? Jennifer Kehoe, Plantronics’ global product marketing manager sat down with John Kelley, Plantronics’ principal industrial designer, for a behind the scenes, first-look, at the creation of the Voyager 6200 UC headset. The innovative neckband headset, designed with the enterprise … Continue reading Backstage pass with Voyager 6200 UC: Behind the design of the most versatile enterprise headset »

Nectar UC Diagnostics Works with Plantronics Manager Pro SaaS Offering to Improve UC Experience

Nectar UC Diagnostics

Today, I’m happy to let you know that Plantronics and Nectar are introducing the industry’s first ear-to-ear (e2e) unified communications (UC) diagnostics solution, extending call visibility past the desktop. Nectar UC Diagnostics troubleshoots network issues contributing to poor UC experiences and along with the actionable insights from Plantronics Manager Pro software-as-a-service (SaaS), can be used … Continue reading Nectar UC Diagnostics Works with Plantronics Manager Pro SaaS Offering to Improve UC Experience »

The Soundscaping Evolution

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I invite you to participate in a brief exercise. If nothing else, it will improve your mood. You are likely sitting indoors at a computer, but I want you to allow your imagination to transport you somewhere else, anywhere in the world. Imagine yourself in the place where you feel your optimal self. Envision a … Continue reading The Soundscaping Evolution »

People, Places, & Technology: Developing a Humanized Customer Experience Around the World

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Customer service has seen more change in the last five years than it has in the last 35 years combined. Given higher customer expectations, multiple points of engagement, and the growth of social media, your company’s brand reputation is now under more public scrutiny than ever. People Because of the points mentioned above, it’s your … Continue reading People, Places, & Technology: Developing a Humanized Customer Experience Around the World »

Behind the Scenes: Voyager 8200 UC Design

We’ve all been there, trying to take a call in a noisy airport lounge or busy coffee shop. Let’s face it, noise can be distracting. The Voyager 8200 UC, Plantronics’ newest offering in the cordless headset space, is more than just a headset, it’s a piece of design drawing inspiration from fast cars and Northern … Continue reading Behind the Scenes: Voyager 8200 UC Design »

Overcoming Modern Office Distractions

Introduction It’s not just you. Working in the office is getting harder today. Not only are demands on productivity increasing, so are the distractions that keep people from functioning at their best. Whether that be the online temptations of social media, the cacophony of people talking all around you, the quantity and variety of different … Continue reading Overcoming Modern Office Distractions »