Category Archives: Smarter Working

Redefining Customer Experience in the Digital Age

I hear it all the time when talking to partners, colleagues, and customers. In our always-on connected world, the marketplace for retaining and attracting consumers is fiercely competitive. Competitive prices and premium products are no longer sufficient enough to maintain customers. According to a recent in-depth Frost & Sullivan survey, 80% of customers base their choice of provider on Customer Experience (CX). It has become … Continue reading Redefining Customer Experience in the Digital Age »

It’s Your Call: Leave the Complexity Behind

I have been evangelizing the benefits of audio and videoconferencing for over 20 years. If you know me, you know it’s a passion of mine. For a long time, I have spent my days sharing how the benefits of quality audio and video give companies a competitive edge. It’s thrilling to see not only the vast adoption of video conferencing but the explosion of solutions … Continue reading It’s Your Call: Leave the Complexity Behind »

Backstage pass with Voyager 6200 UC: Behind the design of the most versatile enterprise headset

Have you ever wondered how the industrial design team at Plantronics goes from concept to creation? Jennifer Kehoe, Plantronics’ global product marketing manager sat down with John Kelley, Plantronics’ principal industrial designer, for a behind the scenes, first-look, at the creation of the Voyager 6200 UC headset. The innovative neckband headset, designed with the enterprise in mind, provides the versatility needed in today’s workforce while … Continue reading Backstage pass with Voyager 6200 UC: Behind the design of the most versatile enterprise headset »

Nectar UC Diagnostics Works with Plantronics Manager Pro SaaS Offering to Improve UC Experience

Today, I’m happy to let you know that Plantronics and Nectar are introducing the industry’s first ear-to-ear (e2e) unified communications (UC) diagnostics solution, extending call visibility past the desktop. Nectar UC Diagnostics troubleshoots network issues contributing to poor UC experiences and along with the actionable insights from Plantronics Manager Pro software-as-a-service (SaaS), can be used to improve your customers’ UC experience. Nectar and Plantronics are … Continue reading Nectar UC Diagnostics Works with Plantronics Manager Pro SaaS Offering to Improve UC Experience »

People, Places, & Technology: Developing a Humanized Customer Experience Around the World

Customer service has seen more change in the last five years than it has in the last 35 years combined. Given higher customer expectations, multiple points of engagement, and the growth of social media, your company’s brand reputation is now under more public scrutiny than ever. People Because of the points mentioned above, it’s your most valuable employees who answer the calls that come in … Continue reading People, Places, & Technology: Developing a Humanized Customer Experience Around the World »