Category Archives: The Smarter Office

People, Places, & Technology: Developing a Humanized Customer Experience Around the World

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Customer service has seen more change in the last five years than it has in the last 35 years combined. Given higher customer expectations, multiple points of engagement, and the growth of social media, your company’s brand reputation is now under more public scrutiny than ever. People Because of the points mentioned above, it’s your … Continue reading People, Places, & Technology: Developing a Humanized Customer Experience Around the World »