Category Archives: Small & Medium Business

Even Small Meeting Rooms Deserve Large-Scale Performance

Today I have the pleasure of letting you all know that Plantronics has added to the Calisto family of speakerphones by introducing Calisto 7200 to the market.  This new, sleek and compact speakerphone is designed specifically for small “huddle rooms” for up to six people, to provide a meeting experience beyond compare. With the addition of Calisto 7200, our partners can now offer their customers … Continue reading Even Small Meeting Rooms Deserve Large-Scale Performance »

Brand New Plantronics Partner Program Engages Systems Integrators, MSPs and SaaS players, as well as our Trusted Hardware Resellers

Plantronics Partner Program

This week, we announced our new Plantronics Partner Program, and I’m very pleased to be able to share some details about it with you now. To sum it up briefly, our new channel program is designed to help partners increase growth and profitability, improve customer satisfaction and speed up their return on investment. The main difference between our new program and the Connect Program we … Continue reading Brand New Plantronics Partner Program Engages Systems Integrators, MSPs and SaaS players, as well as our Trusted Hardware Resellers »

People, Places, & Technology: Developing a Humanized Customer Experience Around the World

Customer service has seen more change in the last five years than it has in the last 35 years combined. Given higher customer expectations, multiple points of engagement, and the growth of social media, your company’s brand reputation is now under more public scrutiny than ever. People Because of the points mentioned above, it’s your most valuable employees who answer the calls that come in … Continue reading People, Places, & Technology: Developing a Humanized Customer Experience Around the World »

Millennials are found in every Persona!

In my last blog post, I discussed the latest Plantronics research on personae, or personality type, and how these personae play a very important role when an enterprise looks to design and build a unified communications system or upgrade the one they have. One key point that came out in this research is that Millennials are found in every single one of the eight personae discovered. The … Continue reading Millennials are found in every Persona! »

MARKET ANALYSIS: Analyzing Modern Communications

Introduction The range of new communications tools in today’s office environments is impressive. From the trendy world of persistent chat-based tools such as Slack, through traditional VOIP-based phone systems, to increasingly popular videoconferencing-based software, the solutions being deployed for communicating with both co-workers and outside partners are wide-ranging. Even considering these choices, however, it turns out the good ‘ol telephone is still one of the … Continue reading MARKET ANALYSIS: Analyzing Modern Communications »

Behind the Scenes: Voyager 8200 UC Design

We’ve all been there, trying to take a call in a noisy airport lounge or busy coffee shop. Let’s face it, noise can be distracting. The Voyager 8200 UC, Plantronics’ newest offering in the cordless headset space, is more than just a headset, it’s a piece of design drawing inspiration from fast cars and Northern California’s natural environment. Active noise canceling will let you focus … Continue reading Behind the Scenes: Voyager 8200 UC Design »