Category Archives: Small & Medium Business

Small business adoption of mobile apps increases to aid customer engagement

What a difference a year makes, especially when it involves small businesses and mobile apps. In its “Small Business Mobile Apps: 2017 Survey,” Clutch, a business-to-business ratings and reviews firm, indicates that 42% of small businesses currently have built their own mobile app and that the number is expected to increase to 67% by the … Continue reading Small business adoption of mobile apps increases to aid customer engagement »

Together, Plantronics and Unify Enrich Team Collaboration

Today’s workforce is increasingly dispersed, with 49% of the enterprise reporting mobility as part of their work style. So it’s more important than ever for team collaboration to be reliable and intuitive in any location and across devices. Back in December we talked about how together Plantronics Voyager Focus UC headset and Unify’s OpenScape CP600 … Continue reading Together, Plantronics and Unify Enrich Team Collaboration »

The benefits of Everything as a Service (XaaS) for small business

Where it was once a costly and time-consuming proposition for small businesses to customize their IT infrastructure; the movement of IT services to the cloud has changed that. Today, a host of software and computing infrastructure now is available on demand through subscription-based public and private cloud services. In this new world of “Everything as … Continue reading The benefits of Everything as a Service (XaaS) for small business »

Chat apps are sending small business employees and customers the right message

Don’t delete small business email accounts just yet, but it seems that a new generation of business chat software increasingly is finding its way into the workplace to aid communication.  With the trend toward more flexible and remote work options to attract and retain employees; the adoption of chat apps boosts collaboration among small business … Continue reading Chat apps are sending small business employees and customers the right message »

Flexible work is a priority for today’s small business employees, survey finds

Flexible hours and remote work options increasingly are priorities for today’s small business employees. These findings comes from a joint study of 314 U.S. small business employees and 47 small business owners conducted by Justworks, an all-in-one benefits, HR, and payments platform for small business, and SquareFoot, a marketplace for commercial real estate. Among the … Continue reading Flexible work is a priority for today’s small business employees, survey finds »

Chatbots offer small businesses a new way to connect with customers

Customer service has evolved over the years, and as a result today’s consumers have multiple channels, including phone, text, email and even social media, to ask questions and resolve problems. So it’s no surprise that many are asking if this is the year for chatbots to take off, as famously predicted last year by Jeff … Continue reading Chatbots offer small businesses a new way to connect with customers »