We’re all aware that smartphones have become the world’s primary communications device, even in the office. According to the Frost & Sullivan 2017 IT Decision Maker survey, 36% of respondents do at least part of their business function via smartphone – either one that they’ve bought themselves or provisioned by IT. But smartphones are far from perfect. We’ve all been there – your battery is … Continue reading Introducing the Newest Business Power Couple.
We’ve all been there: you’ve stretched, your running shoes are on, you’ve lined up the playlist that will help you more fully enjoy your workout, then…your headphones are nowhere to be found. A wave of disappointment washes over you. You’re left with two frustrating choices: the poorly sized set that came free with your phone and you’re pretty sure you stuffed in the junk drawer … Continue reading Running to the Beat
I invite you to participate in a brief exercise. If nothing else, it will improve your mood. You are likely sitting indoors at a computer, but I want you to allow your imagination to transport you somewhere else, anywhere in the world. Imagine yourself in the place where you feel your optimal self. Envision a place of beauty, a place that makes you feel inspired, … Continue reading The Soundscaping Evolution
If your business is like most, your team includes people outside of your own company’s walls. And because of that, you can only achieve your corporate goals if your channel partner ecosystem meets theirs, too. The importance of your channel partners’ success shows up most clearly with resellers. As your revenue targets increase year over year, your company counts on its existing channel partners to … Continue reading Make Your Customers Happy While Boosting the Bottom Line: Provide Your Channel Partners with Ongoing Education
This week it seems that the whole world is congregating in Las Vegas at Amazon Web Services re:Invent 2017. One area of special interest to Plantronics at re:Invent is Amazon Connect. Amazon Connect, which was released earlier this year, is a cloud-based contact center solution that is based on Amazons own internal contact center technology. Since the launch, Plantronics have been actively listening to and garnering feedback … Continue reading Plantronics releases sample code for headset integration with Amazon Connect
Customer service has seen more change in the last five years than it has in the last 35 years combined. Given higher customer expectations, multiple points of engagement, and the growth of social media, your company’s brand reputation is now under more public scrutiny than ever. People Because of the points mentioned above, it’s your most valuable employees who answer the calls that come in … Continue reading People, Places, & Technology: Developing a Humanized Customer Experience Around the World