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Hooray … it’s Monday!

By |August 16th, 2010|

How often do you hear your agents shout that? Here are few valuable tips on how to achieve a better work culture, taken from one managers’ personal experience. More here>>

The evolution of evaluation

By |August 10th, 2010|

Does this sound familiar? A training course was finished with success, a beautiful evaluation report was made and after the closing conversation it ends up at the bottom of your desk drawer. And it’s back to work as usual.

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