It’s official – Avaya prefers Plantronics

By |February 10th, 2010|

Business communications giant Avaya has named Plantronics as its preferred provider of headsets for unified comms and contact centres. We’ve been working with Avaya for 40 years to help customers improve business collaboration and reduce [...]


By |January 18th, 2010|

Knowledge management and information management make an important contribution to the improvement of the hard Key performance indicators (kpi’s) of the contact centre, like an average decrease of the conversation duration and the increase of client interactions that are dealt with in one time.

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