By Plantronics|2016-08-29T16:29:07-07:00February 16th, 2010|
Find out which contact centres around the world are forging ahead, which aren’t doing so well and which are standing still, backed up by comprehensive stats and metrics. To find out more and order your [...]
By Plantronics|2016-08-29T16:29:16-07:00February 12th, 2010|
We all get complaints from time to time, even the best businesses. The trick is, how to turn them into satisfying and memorable encounters … complainers into advocates. David Hart, of Newcastle Business School at [...]
By Plantronics|2016-08-29T16:30:30-07:00February 10th, 2010|
Business communications giant Avaya has named Plantronics as its preferred provider of headsets for unified comms and contact centres. We’ve been working with Avaya for 40 years to help customers improve business collaboration and reduce [...]
By Plantronics|2016-08-29T16:30:37-07:00January 18th, 2010|
Knowledge management and information management make an important contribution to the improvement of the hard Key performance indicators (kpi’s) of the contact centre, like an average decrease of the conversation duration and the increase of client interactions that are dealt with in one time.