The end of contact centres?

By |March 18th, 2011|

This article has been getting a lot of comments across social networks recently. Whilst I agree with the overall sentiment about contact centres dissapearing as collaboration goes enterprise wide (I've predicted this myself in the [...]

I’m a headset monkey am I?

By |March 10th, 2011|

Authored by 'The Headset Hero' - original article How can a headset monkey replace a GP receptionist who knows her patients, asked one of the UK’s best-read newspapers. Before I get into a considered response [...]

Looking after older workers

By |January 21st, 2011|

Every year I read the depressing letter that is my pension statement, and my dreams of retiring at forty slip further and further away.  I'm probably not the only one who is contemplating a longer [...]

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