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It’s official – Avaya prefers Plantronics

By |February 10th, 2010|

Business communications giant Avaya has named Plantronics as its preferred provider of headsets for unified comms and contact centres. We’ve been working with Avaya for 40 years to help customers improve business collaboration and reduce [...]

Knowledge

By |January 18th, 2010|

Knowledge management and information management make an important contribution to the improvement of the hard Key performance indicators (kpi’s) of the contact centre, like an average decrease of the conversation duration and the increase of client interactions that are dealt with in one time.

Contact centres multicultural?

By |January 18th, 2010|

From a marketing perspective multiculturalism seems a segmenting principle; pigeon-hole people and use a segmentation principle like origin, disposition, faith, interests, clothing and treat them as may be expected from the core values belonging to them.

Open source software: what is it?

By |January 18th, 2010|

Open source is gaining popularity. Open source is appearing increasingly in the news and also big organisations tend to make the switch-over to an open source software packet more often.

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