Contact Center

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People, Places, & Technology: Developing a Humanized Customer Experience Around the World

By Jim Foster|2018-11-27T15:16:44-07:00November 22nd, 2017|Contact Center, Small & Medium Business, Smarter Working|

Customer service has seen more change in the last five [...]

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Customer Service, Evolved

By Richard Kenny|2018-11-27T15:14:31-07:00February 1st, 2017|Contact Center|

Customer preferences have driven a significant change in the role [...]

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Turn your CSRs into brand ambassadors

By Plantronics|2017-01-16T11:20:22-07:00January 16th, 2017|Contact Center|

Author: Ann-Marie Stagg, Chief Executive of the Call Centre Management [...]

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Differentiating Your Brand Through Your Contact Center

By Plantronics|2016-11-10T14:22:53-07:00November 10th, 2016|Contact Center|

Author: Blake Morgan Originally published on CMSwire.com When you go [...]

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Plantronics Manager Pro Casebook: Three use cases for the new cloud-based headset management software

By Plantronics|2016-09-15T16:27:43-07:00September 16th, 2016|Contact Center|

A Plantronics Manager Pro Casebook Three use cases for the [...]

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Problem-solver, diplomat, expert, and empathizer: a CSR needs to be all these, and more. How can you help equip them for success?

By Richard Kenny|2016-09-07T13:09:12-07:00August 17th, 2016|Contact Center|

Answering the phone is just the start. Today’s customer service [...]

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