Contact Center

• 

Nectar UC Diagnostics Works with Plantronics Manager Pro SaaS Offering to Improve UC Experience

By Wendy Dawson|2018-11-27T15:10:10-08:00June 6th, 2018|Contact Center, Smarter Working, Unified Communications|

Today, I’m happy to let you know that Plantronics and [...]

Read More

• 

Plantronics releases sample code for headset integration with Amazon Connect

By Peter Jakobsen|2018-11-27T15:17:39-08:00November 30th, 2017|Contact Center|

This week it seems that the whole world is congregating [...]

Read More

• 

People, Places, & Technology: Developing a Humanized Customer Experience Around the World

By Jim Foster|2018-11-27T15:16:44-08:00November 22nd, 2017|Contact Center, Small & Medium Business, Smarter Working|

Customer service has seen more change in the last five [...]

Read More

Customer Service, Evolved

By Richard Kenny|2018-11-27T15:14:31-08:00February 1st, 2017|Contact Center|

Customer preferences have driven a significant change in the role [...]

Read More

Turn your CSRs into brand ambassadors

By Plantronics|2017-01-16T11:20:22-08:00January 16th, 2017|Contact Center|

Author: Ann-Marie Stagg, Chief Executive of the Call Centre Management [...]

Read More

Differentiating Your Brand Through Your Contact Center

By Plantronics|2016-11-10T14:22:53-08:00November 10th, 2016|Contact Center|

Author: Blake Morgan Originally published on CMSwire.com When you go [...]

Read More