Differentiating Your Brand Through Your Contact Center
Author: Blake Morgan Originally published on CMSwire.com When you go to your local grocery store do you notice how many kinds of the same products there are? How about the fact that many cars now look the same? This new shopper reality is called commoditization. There isn’t much that differentiates today’s products. The only thing that truly makes them seem different is the customer experience … Continue reading Differentiating Your Brand Through Your Contact Center