Author: Pierre-Jean Châlon

Redefining Customer Experience in the Digital Age

I hear it all the time when talking to partners, colleagues, and customers. In our always-on connected world, the marketplace for retaining and attracting consumers is fiercely competitive. Competitive prices and premium products are no longer sufficient enough to maintain customers. According to a recent in-depth Frost & Sullivan survey, 80% of customers base their choice of provider on Customer Experience (CX). It has become … Continue reading Redefining Customer Experience in the Digital Age »