Author: Ann-Marie Stagg, Chief Executive of the Call Centre Management Association, United Kingdom For many organizations, customer facing teams are the most important element of the customer experience (CX). The best CX organizations have knowledgeable, engaged advisors who are proud of their brand and who want to deliver a good experience for their customers. Increasingly … Continue reading Turn your CSRs into brand ambassadors
Author: Blake Morgan Originally published on CMSwire.com When you go to your local grocery store do you notice how many kinds of the same products there are? How about the fact that many cars now look the same? This new shopper reality is called commoditization. There isn’t much that differentiates today’s products. The only thing … Continue reading Differentiating Your Brand Through Your Contact Center
Guest post for Plantronics Blog By Matt McGinnis Associate Vice President, Product Marketing, RingCentral As someone who has worked in the cloud communications and IP networking areas for the past twenty years, I’ve been fascinated watching the significant changes in the types of technologies that businesses use to communicate. Marc Andreessen famously asserted that … Continue reading Tomorrow’s Workspace: One Unified, Real-Time Collaboration Environment
A Plantronics Manager Pro Casebook Three use cases for the new cloud-based headset management software When it comes to headsets, IT has had a significant challenge. With the responsibility for hundreds, or even thousands, of headsets company-wide, there’s been no easy way for IT departments to know how many or what types of headsets are … Continue reading Plantronics Manager Pro Casebook: Three use cases for the new cloud-based headset management software
Managing a mobile workforce is tricky – but if the stats are to be believed, then it’s something we should get used to, or at least better at.
According to a new infographic, people who work from home are less stressed, but also less likely to be promoted. Here, at WorkSnug, we’re not crazy about the term ‘telecommuting’, as it’s pretty old fashioned (you know it comes from the 1970s? )