Author: Plantronics

About Plantronics

Plantronics is a global leader in audio communications for businesses and consumers. We have pioneered new trends in audio technology, creating innovative products that allow people to simply communicate. From unified communication to Bluetooth® headsets to gaming solutions, we deliver uncompromising quality, an ideal experience, and extraordinary service. Plantronics is used by every company in the Fortune 100™, as well as 911 dispatch, air traffic control and various mission critical applications for those on the frontline. For more information, please visit www.plantronics.com or call (800) 544-4660.

Turn your CSRs into brand ambassadors

Author: Ann-Marie Stagg, Chief Executive of the Call Centre Management Association, United Kingdom For many organizations, customer facing teams are the most important element of the customer experience (CX). The best CX organizations have knowledgeable, engaged advisors who are proud of their brand and who want to deliver a good experience for their customers. Increasingly … Continue reading Turn your CSRs into brand ambassadors »

Differentiating Your Brand Through Your Contact Center

Author: Blake Morgan Originally published on CMSwire.com When you go to your local grocery store do you notice how many kinds of the same products there are? How about the fact that many cars now look the same? This new shopper reality is called commoditization. There isn’t much that differentiates today’s products. The only thing … Continue reading Differentiating Your Brand Through Your Contact Center »

Tomorrow’s Workspace: One Unified, Real-Time Collaboration Environment

Guest post for Plantronics Blog By Matt McGinnis Associate Vice President, Product Marketing, RingCentral   As someone who has worked in the cloud communications and IP networking areas for the past twenty years, I’ve been fascinated watching the significant changes in the types of technologies that businesses use to communicate. Marc Andreessen famously asserted that … Continue reading Tomorrow’s Workspace: One Unified, Real-Time Collaboration Environment »

Plantronics Manager Pro Casebook: Three use cases for the new cloud-based headset management software

A Plantronics Manager Pro Casebook Three use cases for the new cloud-based headset management software When it comes to headsets, IT has had a significant challenge. With the responsibility for hundreds, or even thousands, of headsets company-wide, there’s been no easy way for IT departments to know how many or what types of headsets are … Continue reading Plantronics Manager Pro Casebook: Three use cases for the new cloud-based headset management software »