Monthly Archives: November 2018

Redefining Customer Experience in the Digital Age

I hear it all the time when talking to partners, colleagues, and customers. In our always-on connected world, the marketplace for retaining and attracting consumers is fiercely competitive. Competitive prices and premium products are no longer sufficient enough to maintain customers. According to a recent in-depth Frost & Sullivan survey, 80% of customers base their choice of provider on Customer Experience (CX). It has become … Continue reading Redefining Customer Experience in the Digital Age »

It’s Your Call: Leave the Complexity Behind

I have been evangelizing the benefits of audio and videoconferencing for over 20 years. If you know me, you know it’s a passion of mine. For a long time, I have spent my days sharing how the benefits of quality audio and video give companies a competitive edge. It’s thrilling to see not only the vast adoption of video conferencing but the explosion of solutions … Continue reading It’s Your Call: Leave the Complexity Behind »