This week it seems that the whole world is congregating in Las Vegas at Amazon Web Services re:Invent 2017. One area of special interest to Plantronics at re:Invent is Amazon Connect. Amazon Connect, which was released earlier this year, is a cloud-based contact center solution that is based on Amazons own internal contact center technology. Since the launch, Plantronics have been actively listening to and garnering feedback … Continue reading Plantronics releases sample code for headset integration with Amazon Connect
Customer service has seen more change in the last five years than it has in the last 35 years combined. Given higher customer expectations, multiple points of engagement, and the growth of social media, your company’s brand reputation is now under more public scrutiny than ever. People Because of the points mentioned above, it’s your most valuable employees who answer the calls that come in … Continue reading People, Places, & Technology: Developing a Humanized Customer Experience Around the World
In my last blog post, I discussed the latest Plantronics research on personae, or personality type, and how these personae play a very important role when an enterprise looks to design and build a unified communications system or upgrade the one they have. One key point that came out in this research is that Millennials are found in every single one of the eight personae discovered. The … Continue reading Millennials are found in every Persona!