Several years ago, I witnessed a Microsoft unified communications (UC) deployment at a large engineering firm in the Midwest. The plan was to rollout the new UC solution to the entire company headquarters consisting of several buildings and over 3,000 people and slowly phase out usage of the desk phones in the coming months. As … Continue reading The High Cost of a One Size Fits All Technology Approach
Cyber criminals have set their sights on small businesses. Over the last five years, there has been a steady increase in attacks targeting businesses with less than 250 employees, reports Symantec in its “2016 Internet Security Threat Report.” Symantec points out that the number of spear phishing campaigns against small businesses, in which an … Continue reading Cyber attacks are a growing threat to small business
Look for video to move beyond conferencing in 2017. That forecast comes from West Unified Communications Services, a global provider of conferencing and collaboration solutions. In “5 predictions for unified communications and collaboration tools in 2017,” Rob Bellmar, EVP of Business Operations for the company, predicts that “video will be huge for UC next … Continue reading Use of video is growing in the workplace. What it means for small business communication.
Author: Ann-Marie Stagg, Chief Executive of the Call Centre Management Association, United Kingdom For many organizations, customer facing teams are the most important element of the customer experience (CX). The best CX organizations have knowledgeable, engaged advisors who are proud of their brand and who want to deliver a good experience for their customers. Increasingly … Continue reading Turn your CSRs into brand ambassadors
Small business owners and managers wear many hats and being the buyer for their company’s technology is one of them. A study conducted by Harris Poll on behalf of leading CRM provider Salesforce found that more than 80% of small businesses do not have an IT staff; and 73% of small business owners are responsible … Continue reading Small businesses are connecting with customers using both new tech and traditional tools
Recently I found myself needing to join an important teleconference just as I had to begin my commute into the office. No problem, right? That’s what mobile technology is for. Thinking ahead, I knew that if I started the conference at home, it would drop as soon as I left my Wi-Fi range. So I … Continue reading Are You Making These 5 Mobile Collaboration Mistakes?