Yearly Archives: 2017

The Soundscaping Evolution

I invite you to participate in a brief exercise. If nothing else, it will improve your mood. You are likely sitting indoors at a computer, but I want you to allow your imagination to transport you somewhere else, anywhere in the world. Imagine yourself in the place where you feel your optimal self. Envision a place of beauty, a place that makes you feel inspired, … Continue reading The Soundscaping Evolution »

Make Your Customers Happy While Boosting the Bottom Line: Provide Your Channel Partners with Ongoing Education

If your business is like most, your team includes people outside of your own company’s walls. And because of that, you can only achieve your corporate goals if your channel partner ecosystem meets theirs, too. The importance of your channel partners’ success shows up most clearly with resellers. As your revenue targets increase year over year, your company counts on its existing channel partners to … Continue reading Make Your Customers Happy While Boosting the Bottom Line: Provide Your Channel Partners with Ongoing Education »

Plantronics releases sample code for headset integration with Amazon Connect

This week it seems that the whole world is congregating in Las Vegas at Amazon Web Services re:Invent 2017. One area of special interest to Plantronics at re:Invent is Amazon Connect. Amazon Connect, which was released earlier this year, is a cloud-based contact center solution that is based on Amazons own internal contact center technology. Since the launch, Plantronics have been actively listening to and garnering feedback … Continue reading Plantronics releases sample code for headset integration with Amazon Connect »

People, Places, & Technology: Developing a Humanized Customer Experience Around the World

Customer service has seen more change in the last five years than it has in the last 35 years combined. Given higher customer expectations, multiple points of engagement, and the growth of social media, your company’s brand reputation is now under more public scrutiny than ever. People Because of the points mentioned above, it’s your most valuable employees who answer the calls that come in … Continue reading People, Places, & Technology: Developing a Humanized Customer Experience Around the World »

Millennials are found in every Persona!

In my last blog post, I discussed the latest Plantronics research on personae, or personality type, and how these personae play a very important role when an enterprise looks to design and build a unified communications system or upgrade the one they have. One key point that came out in this research is that Millennials are found in every single one of the eight personae discovered. The … Continue reading Millennials are found in every Persona! »

MARKET ANALYSIS: Analyzing Modern Communications

Introduction The range of new communications tools in today’s office environments is impressive. From the trendy world of persistent chat-based tools such as Slack, through traditional VOIP-based phone systems, to increasingly popular videoconferencing-based software, the solutions being deployed for communicating with both co-workers and outside partners are wide-ranging. Even considering these choices, however, it turns out the good ‘ol telephone is still one of the … Continue reading MARKET ANALYSIS: Analyzing Modern Communications »