This week it seems that the whole world is congregating in Las Vegas at Amazon Web Services re:Invent 2017. One area of special interest to Plantronics at re:Invent is Amazon Connect. Amazon Connect, which was released earlier this year, is a cloud-based contact center solution that is based on Amazons own internal contact center technology. Since the … Continue reading Plantronics releases sample code for headset integration with Amazon Connect
Customer service has seen more change in the last five years than it has in the last 35 years combined. Given higher customer expectations, multiple points of engagement, and the growth of social media, your company’s brand reputation is now under more public scrutiny than ever. People Because of the points mentioned above, it’s your … Continue reading People, Places, & Technology: Developing a Humanized Customer Experience Around the World
In my last blog post, I discussed the latest Plantronics research on personae, or personality type, and how these personae play a very important role when an enterprise looks to design and build a unified communications system or upgrade the one they have. One key point that came out in this research is that Millennials are … Continue reading Millennials are found in every Persona!
Introduction The range of new communications tools in today’s office environments is impressive. From the trendy world of persistent chat-based tools such as Slack, through traditional VOIP-based phone systems, to increasingly popular videoconferencing-based software, the solutions being deployed for communicating with both co-workers and outside partners are wide-ranging. Even considering these choices, however, it turns … Continue reading MARKET ANALYSIS: Analyzing Modern Communications
Is it possible to create a workplace environment that supports the two very different work modes of team collaboration and individual focus work? If you approach workplace design from an experiential standpoint—going beyond the constraints of the physical space—I would argue that it’s possible and that it’s essential to the wellness of your workforce. The latest trend … Continue reading Designing the Experiential Workplace
A football coach wouldn’t allow a hole in his lineup on game day. To do so would be to risk the other team having the advantage and likely winning the game. In the same vein, if your company is a communications channel partner or value-added reseller, why would you want to risk not selling a … Continue reading Don’t Allow Any Holes in Your Communications Lineup on Game Day!