Yearly Archives: 2016

Why you should mobilize your small business field sales force

Imagine missing out on a sale because your field sales rep couldn’t answer a customer’s question quickly enough. Maybe the information is back at the office on the computer or even on paper. Calling the office won’t work either since the right person might not be around to take the call. Even if they are, they may need time to find the answer. Today’s customers … Continue reading Why you should mobilize your small business field sales force »

Differentiating Your Brand Through Your Contact Center

Author: Blake Morgan Originally published on CMSwire.com When you go to your local grocery store do you notice how many kinds of the same products there are? How about the fact that many cars now look the same? This new shopper reality is called commoditization. There isn’t much that differentiates today’s products. The only thing that truly makes them seem different is the customer experience … Continue reading Differentiating Your Brand Through Your Contact Center »

Tips for conducting performance reviews for remote small business employees

Employee reviews can be uncomfortable, especially when they involve pointing out areas where small business employees need to improve performance. To be meaningful, managers need to spend time evaluating team members, identifying strengths and weaknesses and also considering what the company can do to help if areas need improvement.  For example, managers need to decide if someone will benefit by taking classes, online or out … Continue reading Tips for conducting performance reviews for remote small business employees »

Small businesses hiring is up. Make sure remote employees are productive and engaged

Small businesses aren’t letting uncertainty over the upcoming presidential election or holiday shopping dampen their outlook. A just released Fall/Winter Chase Business Leaders Outlook finds that 65% of nearly 900 small businesses surveyed are optimistic about their business over the next 12 months, and 55% feel the same way about their industry.  On the economy, small businesses are somewhat less optimistic. Only 49% are optimistic … Continue reading Small businesses hiring is up. Make sure remote employees are productive and engaged »

National Cyber Security Awareness Month: Protect remote small business workers against cyber bad tricks

Call it irony or coincidence, but October, the month in which we celebrate mischief and pranks, also is designated to remind companies that cyber criminals continue their bad tricks.  October is annual National Cyber Security Awareness Month (NCSAM), a collaborative effort between government and industry to ensure that companies and individuals protect their information and themselves online. It’s a reminder for small businesses if they … Continue reading National Cyber Security Awareness Month: Protect remote small business workers against cyber bad tricks »

Mobile Unified Communications helps boost productivity of small business remote workers

  Today’s workers are making it clear that they feel more productive working outside of the office when it comes to important work-related projects. (See: “Small business employees feel more productive working remotely, survey finds”). In response, small businesses need to ensure employees can connect and collaborate over a range of devices whenever and wherever they are to maximize productivity. Research conducted last year by … Continue reading Mobile Unified Communications helps boost productivity of small business remote workers »