Say what you want about millennials, there seems to be no debate that they are having an impact on the workplace. A Gallup study, “What Millennials Want From Work and Life,” finds that like most generations, millennials want a life “well lived” with 30+ hours a week of work and regular paychecks. But that doesn’t mean that they accept the status quo. Millennials want … Continue reading Is your small business technology meeting the needs of the millennial worker?
Imagine missing out on a sale because your field sales rep couldn’t answer a customer’s question quickly enough. Maybe the information is back at the office on the computer or even on paper. Calling the office won’t work either since the right person might not be around to take the call. Even if they are, they may need time to find the answer. Today’s customers … Continue reading Why you should mobilize your small business field sales force
Author: Blake Morgan Originally published on CMSwire.com When you go to your local grocery store do you notice how many kinds of the same products there are? How about the fact that many cars now look the same? This new shopper reality is called commoditization. There isn’t much that differentiates today’s products. The only thing that truly makes them seem different is the customer experience … Continue reading Differentiating Your Brand Through Your Contact Center
Employee reviews can be uncomfortable, especially when they involve pointing out areas where small business employees need to improve performance. To be meaningful, managers need to spend time evaluating team members, identifying strengths and weaknesses and also considering what the company can do to help if areas need improvement. For example, managers need to decide if someone will benefit by taking classes, online or out … Continue reading Tips for conducting performance reviews for remote small business employees