Don’t make small business customers wait on hold
Are you losing small business customers by putting them on hold? According to Accenture Strategy “Digital Disconnect in Customer Engagement” 2016, 52% of consumers have reported switching providers because of poor customer service. A few years ago, Google conducted a study to determine how long customers are willing to wait. It found that while 57.8% of callers were willing to be put on hold for … Continue reading Don’t make small business customers wait on hold