Monthly Archives: September 2016

Small & Medium Business

Don’t make small business customers wait on hold

Are you losing small business customers by putting them on hold? According to Accenture Strategy “Digital Disconnect in Customer Engagement” 2016, 52% of consumers have reported switching providers because of poor customer service. A few years ago, Google conducted a study to determine how long customers are willing to wait. It found that while 57.8% of callers were willing to be put on hold for … Continue reading Don’t make small business customers wait on hold »

Smarter Working

Tomorrow’s Workspace: One Unified, Real-Time Collaboration Environment

Guest post for Plantronics Blog By Matt McGinnis Associate Vice President, Product Marketing, RingCentral   As someone who has worked in the cloud communications and IP networking areas for the past twenty years, I’ve been fascinated watching the significant changes in the types of technologies that businesses use to communicate. Marc Andreessen famously asserted that software was “eating the world” in 2011, but it’s only … Continue reading Tomorrow’s Workspace: One Unified, Real-Time Collaboration Environment »

Small & Medium Business

Suspicious links in emails tempting employees? Build security into your small business corporate culture

Curiosity doesn’t just kill the cat; it may be putting your small business data in considerable jeopardy. A recent study of 1700 students conducted by researchers at the Friedrich-Alexander-Universität in Germany found that even though users know a link from an unknown sender can pose a risk of infecting their computer with a virus; they will click on it anyway out of curiosity. Specifically, 56 … Continue reading Suspicious links in emails tempting employees? Build security into your small business corporate culture »

Smarter Working

Meet Today’s Mobile Collaborators

Heading out on a recent business trip, I arrived late to the airport after hitting unusually bad traffic. While anxiously scanning the departure board, I got an urgent text about a time sensitive project I was working on. I had to respond to a flurry of emails, review a document, and jump on a call with colleagues to quickly iron out a solution – all … Continue reading Meet Today’s Mobile Collaborators »

Contact Center

Plantronics Manager Pro Casebook: Three use cases for the new cloud-based headset management software

A Plantronics Manager Pro Casebook Three use cases for the new cloud-based headset management software When it comes to headsets, IT has had a significant challenge. With the responsibility for hundreds, or even thousands, of headsets company-wide, there’s been no easy way for IT departments to know how many or what types of headsets are being used. No easy way to update headsets with the … Continue reading Plantronics Manager Pro Casebook: Three use cases for the new cloud-based headset management software »

Small & Medium Business

Where to find small businesses these days? In the cloud

Small businesses have jumped onto the cloud across the globe, according to a recently released study by Intuit.  The “2016 Appification of Small Business Report,” which focused on 2000 small businesses in the U.S., Canada, the U.K. and Australia, found that 64 percent run in the cloud. With cloud computing, applications and company data no longer sit on each desktop or somewhere on the network. Instead, … Continue reading Where to find small businesses these days? In the cloud »