Some meetings with customers or remote workers can be handled over the phone. But there are times when you need to see each other. That’s because a good deal of communication is non-verbal – up to 93 percent. When you are on a call, you may be missing a lot of important cues by not seeing someone’s facial expressions or eye movement. (Now you know … Continue reading How video conferencing can boost your small business productivity and cut costs
The 2015 Microsoft Worldwide Partner Conference held in Orlando, Fl, July 12 – 16, 2015, was well orchestrated and relatively well attended, even with all the changes occurring at Microsoft as it begins its new fiscal year. While humid and hot, Orlando was buzzing with lots of content, plenty of parties, and great networking opportunities all around. As this is a partner event, Microsoft was … Continue reading Microsoft Worldwide Partner Conference (WPC) 2015
In my last post ”Keep small business hiring strong with flexible work options,” I talked about the need for mobile collaboration tools, such as cloud computing, to enable your team to work anywhere, anytime and stay connected to your small business operations and to each other. While your team needs to stay connected on the go over mobile devices, using headsets for audio clarity, your … Continue reading Why your small business marketing needs to go mobile
Where is the hottest place for your contact center this summer? Should you be looking at cost reductions by setting up in a far-flung climate like The Philippines? Or should you be exploring a solution that provides cost reductions, productivity improvements, and is closer to home – or even at home? Of all the things you really need for your contact center to work productively, … Continue reading The hottest place for your contact center
Small business hiring continues to be strong. From May to June, small businesses employment increased by 120,000, according to the June Small Business Report from payroll processing firm ADP. That figure represents more than half of the 223,000 jobs added to the economy overall during the month. Still even with hiring strong, small businesses continue to struggle to find qualified staff, say 41 percent (two … Continue reading Keep small business hiring strong with flexible work options
When was the last time you got your team together to talk about how to present your small business on the phone? From the time the telephone appeared on the scene, proper phone etiquette has been a topic of discussion – sometimes heated. One of the most famous debates in the history of the phone was between Alexander Graham Bell and Thomas Edison over the … Continue reading Is it time to talk about your small business phone etiquette?