Are you beginning to understand the meaning of growing pains? Your small business has finally achieved that first stage of growth that you worked so hard to achieve. But now a whole new set of challenges faces you as you try to keep up with new opportunities, growing customer demands and adding more – and the right – talent to your workforce. On top of … Continue reading Keep sound down and productivity up with noise-canceling headsets as your small business team grows
Cisco Live US 2015 was an extravaganza this year, its 30th year! Even before the welcome reception, I attended two powerful events: The Cisco Solution Partner Forum and the Cisco Empowered Women’s Network. At the Solution Partner Forum, Cisco channel executives and product management team shared important information about the programs, marketing and product portfolios for solutions partners. As Plantronics is a Solution Partner for … Continue reading Cisco Live 2015: Let’s Build Tomorrow, Today
I was asked a question today whilst delivering a webinar. Why isn’t video taking off in the contact centre? Many organisations are trying to personalize their customer experience, to create a better connection with customers. Video is proven to be an engaging content type for marketing, and many companies are also using video as part of their self service approach. So why not real time video? … Continue reading Why isn’t video taking off in the contact centre?