2015 will be a transformative year for contact centers, as they begin to improve their customer experience with new technologies such as Contextual Intelligence and WebRTC . Today, there is a growing recognition among contact centers how improvements to customer experience positively impact production and revenue. Merely the idea of having a department called “customer service” implies that a select few people have a relationship … Continue reading Customer Experience in Transition
The other day I went online to check out an electrical contractor that someone recommended. I assumed the company, which had been in business for 15 years, would have a website. I found a few reviews on Yelp, which generally were positive, and even a Facebook page – though it was not very up to date – but no website. I couldn’t decide from the … Continue reading Think your small business is doing just fine without a website? Think again.
A group of about 30 Plantronics women associates attended the LeadOn Conference in Santa Clara, CA, on Tuesday, February 24, 2015. There were over 5,000 attendees and 100 speakers at this inaugural event sponsored by Watermark, a non-profit organization which helps executive women connect with one another, develop their careers and advocate for women in the workforce. Plantronics is a corporate sponsor of Watermark. The … Continue reading Inspirational LeadOn Conference for Women
Some people can sleep through a thunderstorm, but for most, noise makes it hard to concentrate. In the office, it can be difficult to find relief from phones ringing, people talking to each other and on the phone – sometimes with the speaker on – and music coming from computers or from a range of mobile devices. Even if you work at home, you need … Continue reading Is noise affecting your small business productivity? Here’s how to turn down the volume.
The job market owes small businesses a big thank you. A new report from ADP Research Institute indicates that companies with 499 employees or less accounted for 81 percent of the new private sector hiring in January. Payrolls for businesses with 49 or fewer employees increased by 78,000 jobs in January and employment among companies with 50-499 employees added 95,000 jobs for a total of … Continue reading Small businesses are leading growth in jobs