Ask small business owners what their number one human resource challenge is and a majority will tell you “attracting and finding quality employees,” according to a Plantronics survey. Among survey respondents, 64 percent said that offering flexible, mobile and remote work options has assisted them in hiring and retaining their key employees. While the effort to get the best employees possible is always a challenge, … Continue reading Key steps to build a solid small business HR foundation
Among some of the newest technologies of the last few years, unified communications (UC) is getting more than a just a nod from small business managers. UC consolidates different types of communication devices – desk phones, PCs, smartphones and tablets – into one integrated data and voice network so they can talk to each other. The latest Plantronics survey of 200 small business IT professionals … Continue reading Unified communications helps small businesses meet changing work styles and customer needs
Not every customer or client who stops doing business with your small business does so because of a bad experience. In fact, according to business consultant Jay Abraham in Reactivate Old Clients, “half of your inactive customers stopped for no good reason.” Customer attrition can be the result of a change or interruption in your customer’s life or business practices that had nothing to do … Continue reading Don’t let inactive small business customers slip away. Rekindle relationships.
Finding it hard to hear yourself think at work? Noise in the workplace has always been a problem, but it’s become more of an issue with the trend toward open-space work environments. While open office spaces, whether in your small business office or in a co-working environment, can benefit collaboration; they can be hard on the ears. A study by the University of California Berkeley … Continue reading Workplace noise can lead small business employees to distraction
Back in the late 70s, AT&T encouraged consumers to “reach out and touch someone” with their phone service; and for many people the message struck a chord. Today technology affords us a lot more options for getting in touch, including email, IM, chat and social media messaging. But convenience notwithstanding, there are times when nothing beats hearing a voice at the other end of the … Continue reading Calling out the value of voice to small business
You know the old saying that “time is money.” When it comes to your small business, improving the efficiency of your operations can boost your bottom line as well as increase your competitiveness. One area that can help enhance efficiency is technology. Among today’s technology cloud computing and unified communications can streamline team collaboration and customer service. With your data in the cloud, team members … Continue reading 5 ways to improve your small business efficiency