Are you still waiting for a compelling reason to integrate unified communications (UC) into your business? Let me give you three: enhanced communications, rich collaboration and a competitive edge. UC delivers all of your modes of communication – phone, fax, email, text, video conferencing, document sharing and more — into one simple to manage interface … Continue reading The three Cs of Unified Communications
We talk often about building a relationship with our customers, but are we driving them into channels that prevent us building the relationship? I really like using online channels for research, and simple queries, but when I want confirmation, or I have a difficult/complex issue then I never find online flexible enough. As for social … Continue reading First Call Resolution or First Contact Resolution?
Over 280 products and services were submitted, only 46 made it to the finals, and the Plantronics UC Toolkit was one of the top three in the Messaging & UC category. What an honor to be a finalist in the prestigious ‘Best of Microsoft TechEd’ 2012 awards. The UC Toolkit, created specifically for IT, offers … Continue reading Top 3 in Microsoft’s TechEd UC & Messaging Category
What was that about the best laid plans? Many of you enjoying the freedom – albeit enormous responsibility – of having your own business possibly didn’t plan to hang a shingle. The Great Recession might have had a lot to do with your decision to start your own business. In the U.S. alone, there were … Continue reading Accidental entrepreneurs are on the fast track to growth with technology
Do not adjust your screens, readers: We’re posting a translation to French of one of our earlier blog posts, which you can read in English here – 11 tips for a better conference call . To our French readers: Bonjour! Supported by Plantronics . Simply Smarter Communication solutions for the Mobile Professional Lorsque nous avons publié l’infographie “ Quel genre de téléconférencier êtes-vous?
To cold call or not to cold call – that’s a question among many marketing and new business people these days. With many social media tools at our disposal, some argue that cold calling is dead. Rebecca Rapple is one of them. In “Why You Should Never Make a Cold Call Again,” on the Personal … Continue reading Are the days of cold calling over?