Monthly Archives: June 2012

The three Cs of Unified Communications

Are you still waiting for a compelling reason to integrate unified communications (UC) into your business? Let me give you three: enhanced communications, rich collaboration and a competitive edge. UC delivers all of your modes of communication – phone, fax, email, text, video conferencing, document sharing and more — into one simple to manage interface … Continue reading The three Cs of Unified Communications »

First Call Resolution or First Contact Resolution?

We talk often about building a relationship with our customers, but are we driving them into channels that prevent us building the relationship?  I really like using online channels for research, and simple queries, but when I want confirmation, or I have a difficult/complex issue then I never find online flexible enough.  As for social … Continue reading First Call Resolution or First Contact Resolution? »

Top 3 in Microsoft’s TechEd UC & Messaging Category

Over 280 products and services were submitted, only 46 made it to the finals, and the Plantronics UC Toolkit was one of the top three in the Messaging & UC category. What an honor to be a finalist in the prestigious ‘Best of Microsoft TechEd’ 2012 awards. The UC Toolkit, created specifically for IT, offers … Continue reading Top 3 in Microsoft’s TechEd UC & Messaging Category »

Accidental entrepreneurs are on the fast track to growth with technology

What was that about the best laid plans? Many of you enjoying the freedom – albeit enormous responsibility – of having your own business possibly didn’t plan to hang a shingle. The Great Recession might have had a lot to do with your decision to start your own business. In the U.S. alone, there were … Continue reading Accidental entrepreneurs are on the fast track to growth with technology »

11 conseils pour une meilleure conférence téléphonique

Do not adjust your screens, readers: We’re posting a translation to French of one of our earlier blog posts, which you can read in English here – 11 tips for a better conference call . To our French readers: Bonjour! Supported by Plantronics . Simply Smarter Communication solutions for the Mobile Professional Lorsque nous avons publié l’infographie “ Quel genre de téléconférencier êtes-vous?