Our friends at Plantronics spotted this interesting infographic about how people really use their phones . It’s especially interesting how mobile phone usage varies based on location and culture. For example, in the the US the average person uses 450 minutes of talk time per month, compared to just 250 minutes per month in China
How seriously are you taking the risk of a data breach? If you think it can’t happen to your company, consider the following. According to Verizon’s 2011 annual Data Breach Investigations Report, organizations with between 11 and 100 employees reported 436 data breaches last year – almost six times as many as organizations with between … Continue reading Small businesses are prime targets for data breaches
In a 2012 survey conducted by InformationWeek, results showed that the buying community is confused about the real meaning of unified communications (UC). Since business communication is immensely evolving with the rise of new technology, it is essential for IT to learn what UC is and what it entails. This article describes the findings of the study … Continue reading What Does UC Mean to You?
The numbers vary but two polls issued today are consistent about one thing – you’re generally optimistic about the economy and your own business outlook in particular. According to a Small Business Opinion Poll commissioned by EMPLOYERS, small business insurance specialist, 45 percent of those surveyed are expecting revenue growth this year versus 17 percent … Continue reading Mid-year polls indicate small business optimism about growth
How does your company rate on customer service? Start by considering what happens when someone calls. Are customers on hold a long time? Is the person on the other end of the line, the best qualified to take the call? Do customers have to wait a long time before someone returns a call? A call … Continue reading Make customer service your best marketing tool
As a seasoned business traveller, you’ve probably already mastered the fine art of packing light. The secret weapon in your war against the overhead compartment? A fully-loaded smartphone.