When it comes to customer service, keeping your clients happy is not only important for your revenue stream; it’s your competitive advantage against the bigger players. Statistics indicate that 68 percent of customers defect because they feel treated poorly. That’s why, historically, as a small or medium business, you go the extra distance to deliver good customer care. You know that loyal customers – in … Continue reading Tell and show customers you care with video conferencing
This is a guest post written by Thomas V. Pind who is CEO of Futurecom Business Solutions, a Plantronics Strategic Consulting partner, specialized in helping customers improve communication and collaboration. Unified Communications tools can greatly improve your effectiveness and teamwork in projects in general, but especially in internal projects. This article gives you some simple tips and tricks for getting more effective using the Unified Communications … Continue reading 5 tips for using Unified Communications in Internal Projects
About six months ago, I wrote a post for this blog on Work-Life Balance vs. Work-Life Blur .
It seems like we’re engaged in a technology juggling act, considering all the connected devices we use today. A recent survey from Juniper Networks on mobile security indicated that mobile users worldwide own an average of three Internet-connected devices, while nearly one in five people (18 percent) own five or more devices – all of which we’re increasingly using on the job and off. In … Continue reading How to juggle your tech devices so they don’t get out of hand
Two heads (or more) are better than one While many of you still are sorting out how to incorporate social media into your online marketing (AT&T’s 2012 Small Business Technology Poll indicated that as of last year, your use of Facebook was at 44 percent and Twitter only 18 percent), you’re now being advised to adopt social networking tools to connect your employees. Unlike a … Continue reading How private social networks can work for you
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