Following on from Michael’s post earlier, the most recent headsets from Plantronics have great features in them that promote better efficiency whilst collaborating. For me, presence is an absolute boon for communications within the company. I can’t remember the last time I had to deal with an internal voicemail because people can see whether you are available, and don’t try to call you if they … Continue reading Collaboration Efficiency
We’re at Call Centre World in Berlin this week to present some new research we carried out in conjunction with the Customer Contact Association I’ll post the material later this week through slideshare, but an overview is 1) The interactions that a contact centre is dealing with are growing more complex 2) Approximately 11% of interactions need some form of support from outside the contact centre 3) Many companies have no … Continue reading Reaching Across The Enterprise
I don’t have a normal work schedule.
Smart phones, tablets, laptops: the consumerisation of IT continues to impact the way employees use technology at work. Many organisations are shifting away from company-issued devices and adoption BYOD (Bring Your Own Device) policies, which allow employees to use the mobile technology they’re most familiar with. There’s a lot of buzz surrounding the benefits of BYOD in an increasingly mobile workforce, but little discussion around the policies needed to establish rules and guidelines for usage.
Check out this video of Paul Clark talking about our Smarter Working Program in the UK and our facility that is optimized for smarter working. All made easier with Unified Communications! http://online.ucexpo.co.uk/Editorial-Analysis/Smarter-Working-at-Plantronics
In September of last year, we posted on the topic of the ‘consumerization of IT’ or BYOD (Bring Your Own Device). Today’s workforce is increasingly working outside of fixed office spaces and consequently turning to consumer applications and devices, like smartphones and tablets, to improve productivity and collaboration. The result according to Avanade: 88% of executives report employees using personal devices for business. As … Continue reading The Accelerating Importance of BYOD in 2012