Monthly Archives: February 2012

Reaching Across The Enterprise

We’re at Call Centre World in Berlin this week to present some new research we carried out in conjunction with the Customer Contact Association I’ll post the material later this week through slideshare, but an overview is 1) The interactions that a contact centre is dealing with are growing more complex 2) Approximately 11% of interactions need some form of support … Continue reading Reaching Across The Enterprise »

Survey: BYOD – Bring Your Own Device

Thumbnail

Smart phones, tablets, laptops: the consumerisation of IT continues to impact the way employees use technology at work. Many organisations are shifting away from company-issued devices and adoption BYOD (Bring Your Own Device) policies, which allow employees to use the mobile technology they’re most familiar with. There’s a lot of buzz surrounding the benefits of BYOD in an increasingly mobile workforce, but little discussion around the policies needed to establish rules and guidelines for usage.

The Accelerating Importance of BYOD in 2012

  In September of last year, we posted on the topic of the ‘consumerization of IT’ or BYOD (Bring Your Own Device). Today’s workforce is increasingly working outside of fixed office spaces and consequently turning to consumer applications and devices, like smartphones and tablets, to improve productivity and collaboration. The result according to Avanade: 88% … Continue reading The Accelerating Importance of BYOD in 2012 »