There have been many articles recently, critiquing the open plan office. It’s not hard to see why…noisy, no privacy, no personal space, constant interruptions. It doesn’t have to be this way though, a truly smarter office offers the right environment for the work you need to do and recognises that through a given … Continue reading Open plan doesn’t equal smart
Predicting the death of an industry is a dramatic step to take, so naturally Scott Kolman’s article on the death of the contact centre caught my eye. The general sentiment is right, in that contact centres are going through a period of change, but the death of this industry isn’t going to happen in 2012, … Continue reading The death of contact centres? Not quite…
Enterprise environments are changing and collaborative office environments are definitely an emerging trend in business today. More open space, more glass, more remote employees, more integrated technologies…more headaches for IT? When it comes to deploying optimal wireless voice technologies in these new work environments, IT must plan accordingly. Thorough research, proper product selection, and addressing … Continue reading HP and PETCO Share Key Insights to Wireless Voice in Collaborative Environments
Preparing to take my business on the road was one the most exciting and confusing times in my career. When I decided to leave my office in Austin, TX last August I had no idea what awaited me in Europe and Asia Pacific.
Whether you have the itch to travel or are just looking to mix it up at work, setting up shop outside the office can be as exciting (and demanding) as starting a new job. Cora Rodenbusch ( @corasauras ) is a senior communications manager at PGi ( @PGiMeetTweet ), a virtual meetings company, providing audio, web and video conferencing solutions to over 75% of Fortune 100. Six months ago, I left my office in Austin, Texas, to become a Digital Nomad, traveling through Europe and Asia Pacific with my husband and visiting PGi’s 30+ global offices along the way. With visions of French cafés and ocean-front offices dancing through my head, I set off on my yearlong journey abroad
Inspired by Sheila McGee-Smith’s blog post here on NoJitter, I’ll summarise my views on UC in the contact centre. I remember when softphones were initially introduced, and predicted to be widely adopted within contact centres because of their ability to save on (physical) desktop space, and provide great integration with other packages. They never really … Continue reading UC In the Contact Centre