I just finished a podcast with Caleb Barlow from IBM and Andrew Taylor from Plantronics on the topic of UC audio deployments and the Plantronics UC Toolkit. Have a listen at: http://www.blogtalkradio.com/unifiedcommunications/2011/11/30/uc-audio-devices-for-smarter-workplaces
I love this article in the Daily Telegraph about emotion detection for contact centres. It makes me realise how complex an interaction contact centres have with people, and that if we are only at the stage of computers detecting emotions then true customer service can never be fully replaced with machines. On the downside, it makes me worry that there are people out there who … Continue reading Talk to me
After attending a number of conferences, and meeting with multiple customers recently, it is clear that the big topic in customer service discussions currently is social media and its impact on how companies provide customer service. How can Plantronics be relevant in these discussions? Companies are under greater pressure than ever to deliver great service, with customers resorting quickly to telling friends and acquaintances about … Continue reading Unified Communications and Customer Service
I live in San Francisco and I work in Santa Cruz. That statement and the 75 miles in between usually freaks people out…how do you do that? Well, honestly I don’t, can’t and won’t. Hats off to those who can drive those long distances and still maintain their sanity but the traffic/time trade-off is just too much for me. So when Plantronics closed their Berkeley … Continue reading Distance Makes the Team Grow Fonder?
I recently attended the annual SpiceWorld conference in Austin, Texas, hosted by Spiceworks, where Plantronics was a Silver sponsor. For those of you who are not familiar with Spiceworks, they are known as the “Facebook of IT” among SMB organizations and have 1.7M members worldwide, known as “Spiceheads”. Spiceworks was founded on a software application that providesfree network administration, help desk assistance and IT asset … Continue reading Are you a Serrano or a Jalapeno?
In the short video below my colleague Ian Gould explains and then shows an example of how wireless headsets can help improve collaboration in organizations. To learn more about wireless headset technologies, visit the Plantronics UC Toolkit, go to the “Plan” section where you will find a helpful whitepaper giving an overview of wireless technologies for the office. Alternatively, you can browse Plantronics’ range of … Continue reading How Wireless Headsets Improve Collaboration in the Office