Monthly Archives: November 2011

BlogTalkRadio with Caleb Barlow

I just finished a podcast with Caleb Barlow from IBM and Andrew Taylor from Plantronics on the topic of UC audio deployments and the Plantronics UC Toolkit. Have a listen at: http://www.blogtalkradio.com/unifiedcommunications/2011/11/30/uc-audio-devices-for-smarter-workplaces  

Talk to me

 I love this article in the Daily Telegraph about emotion detection for contact centres.  It makes me realise how complex an interaction contact centres have with people, and that if we are only at the stage of computers detecting emotions then true customer service can never be fully replaced with machines. On the downside, it … Continue reading Talk to me »

Unified Communications and Customer Service

After attending a number of conferences, and meeting with multiple customers recently, it is clear that the big topic in customer service discussions currently is social media and its impact on how companies provide customer service.  How can Plantronics be relevant in these discussions? Companies are under greater pressure than ever to deliver great service, … Continue reading Unified Communications and Customer Service »

Are you a Serrano or a Jalapeno?

I recently attended the annual SpiceWorld conference in Austin, Texas, hosted by Spiceworks, where Plantronics was a Silver sponsor. For those of you who are not familiar with Spiceworks, they are known as the “Facebook of IT” among SMB organizations and have 1.7M members worldwide, known as “Spiceheads”. Spiceworks was founded on a software application … Continue reading Are you a Serrano or a Jalapeno? »

How Wireless Headsets Improve Collaboration in the Office

In the short video below my colleague Ian Gould explains and then shows an example of  how wireless headsets can help improve collaboration in organizations. To learn more about wireless headset technologies, visit the Plantronics UC Toolkit, go to the “Plan” section where you will find a helpful whitepaper giving an overview of wireless technologies … Continue reading How Wireless Headsets Improve Collaboration in the Office »