Voice Security in the contact centre
Most of us are aware of the impact of the [...]
The Plantronics Contact Centre
Do we practice what we preach in our own contact [...]
Acoustic Intelligence
Trying something new here, embedding a Goldmail on this page. [...]
The end of contact centres?
This article has been getting a lot of comments across [...]
I’m a headset monkey am I?
Authored by 'The Headset Hero' - original article How can [...]