Monthly Archives: February 2011

The Impact of Social Media on Traditional Customer Service Channels

There can’t be anyone reading this who hasn’t heard about social media being used as a new channel for customer service.  Facebook, Twitter, Youtube – all of these channels are being used by consumers to engage (or broadcast to) companies.  So what’s in it for customers and companies when they use social media?  Companies:  Consumer’s … Continue reading The Impact of Social Media on Traditional Customer Service Channels »