Yearly Archives: 2010

Customer contact solutions with the help of speech recognition, the state of affairs

Text: Dr. Ir. Wim Luimes Speech recognition enables people to communicate with a computer by using normal speech. Speech technology is often used at contact centres for the identification of the customer/caller and classification of the conversation or the question. The system understands what the caller says and automatically gives the correct answer (self-service) or … Continue reading Customer contact solutions with the help of speech recognition, the state of affairs »