The next few years will show a change in the way we communicate with organizations and friends.
Organizations often make use of consultants: to solve problems, fight a crisis or start changes. They also contribute with their knowledge and experience in the contactcentre world. Before using a consultant, it is wise to think about the pitfalls when hiring a consultant.
A benchmark is a comparative study between the practises and performances between companies. Benchmarks can offer an insight on best practices, the right development direction or index numbers as financial variables.