ECCCO : European Confederation of Contact Centre Organisations
ECCCO has been created in 2002 to encourage and assist [...]
By Poly|2010-08-31T09:00:35-07:00August 31st, 2010|Smarter Working|
ECCCO has been created in 2002 to encourage and assist [...]
By Poly|2010-08-26T09:00:02-07:00August 26th, 2010|Smarter Working|
Where in most organisations the front office can merely be [...]
By Poly|2010-08-16T10:13:35-07:00August 16th, 2010|Smarter Working|
How often do you hear your agents shout that? Here [...]
By Poly|2010-08-10T09:00:43-07:00August 10th, 2010|Smarter Working|
Does this sound familiar? A training course was finished with success, a beautiful evaluation report was made and after the closing conversation it ends up at the bottom of your desk drawer. And it’s back to work as usual.
By Poly|2010-08-05T09:00:40-07:00August 5th, 2010|Smarter Working|
Where a new field of study arises, the need to share knowledge and meet like-minded people grows.
By Poly|2010-08-02T09:00:00-07:00August 2nd, 2010|Smarter Working|
Almost every contact centre consists of employees that belong to different age groups. This has both advantages and disadvantages. For a team leader it is often difficult enough to find the right way of coaching an agent.