Monthly Archives: July 2010


By |2016-08-29T16:27:59-07:00July 28th, 2010|Smarter Working|

Up-selling is a sales technique where the seller tries to achieve a bigger profit of turnover by selling the buyer a more expensive or more extensive product or package than he had originally planned.

A job with perspective

By |2016-08-29T16:28:08-07:00July 26th, 2010|Smarter Working|

Being able to conciliate an unsatisfied customer within five minutes, only needing half a word to know what the customer really wants to ask and imperceptibly asking three control questions to check the caller’s identity. Who wouldn’t want to have such an employee?


By |2016-08-29T16:28:21-07:00July 22nd, 2010|Smarter Working|

Drawing up a marketing plan is mere child’s play for a marketer. In order to pursue a good marketing policy a plan is essential. This is also true for telemarketing companies. To have a successful telemarketing campaign you also need a well-thought out plan.

Unamic/HCN and Sanoma

By |2016-08-29T16:28:29-07:00July 21st, 2010|Smarter Working|

Companies that partially or totally outsource their client contact, need to choose where to draw the line: which processes will stay in-company and which responsibilities will go to the service provider