Ruben van Wendel de Joode Open source is gaining popularity. Open source is appearing increasingly in the news and also big organisations tend to make the switch-over to an open source software packet more often. This kind of popularity is linked partly to the laws and rules that try to stimulate the use of open … Continue reading Open source software: what is it?
Monique Bulthuis and Stefan Schaap What are the most important points of interest regarding the IT-infrastructure when equipping a call centre? A lot of companies immediately start with setting up the hardware and software components. A more logical approach is initiating the equipping of a call centre from a business point of view. By doing … Continue reading The IT infrastructure of a call centre