Monthly Archives: August 2009

Open source software: what is it?

Ruben van Wendel de Joode Open source is gaining popularity. Open source is appearing increasingly in the news and also big organisations tend to make the switch-over to an open source software packet more often. This kind of popularity is linked partly to the laws and rules that try to stimulate the use of open source software. The Netherlands has the action plan ‘Nederland Open … Continue reading Open source software: what is it? »

The IT infrastructure of a call centre

Monique Bulthuis and Stefan Schaap What are the most important points of interest regarding the IT-infrastructure when equipping a call centre? A lot of companies immediately start with setting up the hardware and software components. A more logical approach is initiating the equipping of a call centre from a business point of view. By doing so, one does not pass over some crucial questions and … Continue reading The IT infrastructure of a call centre »