The contact centre in 2015
Text: Karin Van De Velde, Business Consultant at Newtel Essence [...]
By Poly|2008-12-10T12:55:45-08:00December 10th, 2008|Contact Center|
Text: Karin Van De Velde, Business Consultant at Newtel Essence [...]
By Poly|2008-12-10T12:52:37-08:00December 10th, 2008|Contact Center|
Coaching serves several goals: monitoring the quality, guiding and motivating [...]
By Poly|2008-12-10T12:50:08-08:00December 10th, 2008|Contact Center|
Instruments for a consistent client experience It is commonly recognized [...]