Don’t let office noise dampen the holiday spirit among small business employees

This is the time of year when not every small business employee may be feeling “merry and bright.” In fact, some may be feeling more like the Grinch. That’s because noise, especially in open-space work environments, may now be at a higher than usual decibel level with everyone getting into the holiday spirit. With more … Continue reading Don’t let office noise dampen the holiday spirit among small business employees »

Podcasts may be just the right channel for small business marketing

  Have you considered podcasting as a way to tell your small business story to your target audience? If not, it’s something you might want to do. Citing results from Edison Research, the Pew Research Center reports that as of this year, 21% of Americans age 12 or older say they have listened to a … Continue reading Podcasts may be just the right channel for small business marketing »

Is your small business technology meeting the needs of the millennial worker?

  Say what you want about millennials, there seems to be no debate that they are having an impact on the workplace. A Gallup study, “What Millennials Want From Work and Life,” finds that like most generations, millennials want a life “well lived” with 30+ hours a week of work and regular paychecks. But that … Continue reading Is your small business technology meeting the needs of the millennial worker? »

Why you should mobilize your small business field sales force

Imagine missing out on a sale because your field sales rep couldn’t answer a customer’s question quickly enough. Maybe the information is back at the office on the computer or even on paper. Calling the office won’t work either since the right person might not be around to take the call. Even if they are, … Continue reading Why you should mobilize your small business field sales force »

Differentiating Your Brand Through Your Contact Center

Author: Blake Morgan Originally published on CMSwire.com When you go to your local grocery store do you notice how many kinds of the same products there are? How about the fact that many cars now look the same? This new shopper reality is called commoditization. There isn’t much that differentiates today’s products. The only thing … Continue reading Differentiating Your Brand Through Your Contact Center »

Tips for conducting performance reviews for remote small business employees

Employee reviews can be uncomfortable, especially when they involve pointing out areas where small business employees need to improve performance. To be meaningful, managers need to spend time evaluating team members, identifying strengths and weaknesses and also considering what the company can do to help if areas need improvement.  For example, managers need to decide … Continue reading Tips for conducting performance reviews for remote small business employees »