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2019 Prediction – The New Focus on Human Experience

In 2019, I predict the UC industry will shift its focus away from innovation targeting “the workplace of the future” and move toward creating solutions for the “next generation human experience.” What do I mean by that? As millennials and GenY workers increasingly become senior leaders in business, they will bring their flexible approach to working to bear in creating companies that embrace a smarter … Continue reading 2019 Prediction – The New Focus on Human Experience »

Redefining Customer Experience in the Digital Age

I hear it all the time when talking to partners, colleagues, and customers. In our always-on connected world, the marketplace for retaining and attracting consumers is fiercely competitive. Competitive prices and premium products are no longer sufficient enough to maintain customers. According to a recent in-depth Frost & Sullivan survey, 80% of customers base their choice of provider on Customer Experience (CX). It has become … Continue reading Redefining Customer Experience in the Digital Age »

It’s Your Call: Leave the Complexity Behind

I have been evangelizing the benefits of audio and videoconferencing for over 20 years. If you know me, you know it’s a passion of mine. For a long time, I have spent my days sharing how the benefits of quality audio and video give companies a competitive edge. It’s thrilling to see not only the vast adoption of video conferencing but the explosion of solutions … Continue reading It’s Your Call: Leave the Complexity Behind »

Backstage pass with Voyager 6200 UC: Behind the design of the most versatile enterprise headset

Have you ever wondered how the industrial design team at Plantronics goes from concept to creation? Jennifer Kehoe, Plantronics’ global product marketing manager sat down with John Kelley, Plantronics’ principal industrial designer, for a behind the scenes, first-look, at the creation of the Voyager 6200 UC headset. The innovative neckband headset, designed with the enterprise in mind, provides the versatility needed in today’s workforce while … Continue reading Backstage pass with Voyager 6200 UC: Behind the design of the most versatile enterprise headset »

Nectar UC Diagnostics Works with Plantronics Manager Pro SaaS Offering to Improve UC Experience

Today, I’m happy to let you know that Plantronics and Nectar are introducing the industry’s first ear-to-ear (e2e) unified communications (UC) diagnostics solution, extending call visibility past the desktop. Nectar UC Diagnostics troubleshoots network issues contributing to poor UC experiences and along with the actionable insights from Plantronics Manager Pro software-as-a-service (SaaS), can be used to improve your customers’ UC experience. Nectar and Plantronics are … Continue reading Nectar UC Diagnostics Works with Plantronics Manager Pro SaaS Offering to Improve UC Experience »

Even Small Meeting Rooms Deserve Large-Scale Performance

Today I have the pleasure of letting you all know that Plantronics has added to the Calisto family of speakerphones by introducing Calisto 7200 to the market.  This new, sleek and compact speakerphone is designed specifically for small “huddle rooms” for up to six people, to provide a meeting experience beyond compare. With the addition of Calisto 7200, our partners can now offer their customers … Continue reading Even Small Meeting Rooms Deserve Large-Scale Performance »