Unified communications answers the call for improved small business customer service

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Is worrying about getting new customers for your small business keeping you up at night? In a just released study of 785 small business owners by email marketing provider Constant Contact, 66 percent of respondents indicated that finding new customers is their top business concern. But even once they get customers, small business owners worry …Continue reading »

Keep sound down and productivity up with noise-canceling headsets as your small business team grows

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Are you beginning to understand the meaning of growing pains? Your small business has finally achieved that first stage of growth that you worked so hard to achieve. But now a whole new set of challenges faces you as you try to keep up with new opportunities, growing customer demands and adding more – and …Continue reading »

Cisco Live 2015: Let’s Build Tomorrow, Today

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Cisco Live US 2015 was an extravaganza this year, its 30th year!  Even before the welcome reception, I attended two powerful events:  The Cisco Solution Partner Forum and the Cisco Empowered Women’s Network.  At the Solution Partner Forum, Cisco channel executives and product management team shared important information about the programs, marketing and product portfolios …Continue reading »

Why isn’t video taking off in the contact centre?

I was asked a question today whilst delivering a webinar.  Why isn’t video taking off in the contact centre?  Many organisations are trying to personalize their customer experience, to create a better connection with customers.  Video is proven to be an engaging content type for marketing, and many companies are also using video as part of …Continue reading »

Navigate the future of customer service

In The Age of The Customer, Delivering Good Customer Experiences Is The Key To Success There is an increasing amount of information about the importance of customer service. But what are the points to focus on to deliver an enhanced customer experience Forrester Research looked at the top customer service for 2015, we’ve highlighted some …Continue reading »