Mobile video is a small business marketing ‘must have’

If your small business marketing isn’t employing mobile video, you’re missing a key opportunity for customer engagement.  More than half of YouTube views come from mobile devices. This should not be a surprise, however, considering that most customers have a smartphone and for an increasing number, it’s their primary way to get online. Among millennials,  …Continue reading »

How to run a small business from a smartphone

Desiring to be “always on” and connected, today’s workers are employing a range of devices to get work done. (See: “Are small business employees using multiple devices for work? Tips to protect data.”) However, thanks to an abundance of mobile apps and cloud computing, it’s very possible to run a small business strictly using a …Continue reading »

Problem-solver, diplomat, expert, and empathizer: a CSR needs to be all these, and more. How can you help equip them for success?

Answering the phone is just the start. Today’s customer service representative (CSR) listens, understands, and acts upon a customer’s needs with skill, rigor and thoughtfulness. Every minute, every day, the CSR needs to demonstrate that they have the customer’s best interests in mind, while presenting the company in the best possible light. In fact, for …Continue reading »

Are small business employees using multiple devices for work? Tips to protect data

Today’s tools for business are a far cry from the days when a desk phone and PC were standard small business office equipment. With a desire to be always on, most workers, whether they bring their own mobile devices (BYOD) or use ones provisioned by the company, work from a desktop or laptop, smartphone and …Continue reading »

Keep remote small business employees connected and engaged with Unified Communications

Today’s millennials are changing the workforce. They want improved work/life balance and at the same time they value team collaboration. With finding and hiring quality labor among the top small business labor management issues, according to a Plantronics sponsored survey, employers are responding by enabling flexible and remote work options. However, keeping everyone connected can …Continue reading »

How to hear and be heard with Skype for Business in open space workplace

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Noise is distracting at work Today, changes in the workplace have introduced new levels of noise that were absent just a few years ago. Effective noise management is now a business imperative that extends from inside the office walls to anywhere work happens.  Rising costs have put pressure on organizations to consolidate their office space. …Continue reading »