How to take a worry-free break from your small business

Are you procrastinating about crafting an auto-response “Out of Office” e-mail to let small business customers and associates know that you’re heading out for a summer holiday? As much as you need a vacation – and your family and close friends are strongly encouraging you to take one – it’s not easy to take a …Continue reading »

Cover all the bases when training remote small business workers

Considering the challenge many small businesses face in finding and retaining good employees (Plantronics survey found that 44 percent of small business owners say attracting and finding quality labor is the biggest HR pain point); you don’t want to lose team members because they feel their opportunities are limited and the company is not investing …Continue reading »

Is small business worker productivity declining? Noise may be the culprit.

Are you concerned that your small business employees are less productive these days? In the first quarter of this year, the Labor Department reported that productivity – the hourly output per worker – declined at a 1.0 percent annual rate. Fourth-quarter 2015 productivity saw a 1.7 percent rate of decline. Furthermore, productivity has only risen …Continue reading »

Go mobile: Be where small business customers are these days

No doubt you’ve heard that “you need to go where your customers are,” and today your small business customers have gone mobile. In fact, according to comScore, mobile surpassed the desktop as the leading digital platform in 2014 with total activity on smartphones and tablets accounting for 60 percent of digital media time spent in …Continue reading »

Today’s CSRs are under pressure to do a lot more for customers. Is your IT department equipped to deliver what they need?

Discerning, informed, and connected. With a multitude of choices in the marketplace, multiple buying channels, and instant access to information, today’s customers have never been more empowered, or more demanding. They’ve come to expect the ability to deal with a company on their own terms, very often opting for the convenience of self-service. So, when …Continue reading »

How to get your small business team off and running with Unified Communications

This Sunday, May 29, marks the 100th anniversary of the Indianaoplis 500, called “The Greatest Spectacle in Racing.”  It takes a lot to put together a race of such importance; and not everything happens on the track.  At the Indianapolis Motor Speedway (IMS) headquarters, just outside the track, planning and operations take place for the …Continue reading »